Terms & Conditions

We look forward to welcoming you to Lion Hotel, Worksop. Your booking with us will be subject to a few terms and conditions, which we’ve outlined below:

Card Details

When you book with us, either online, over the phone, or at our Reception desk, we will request your credit or debit card details. By providing these details, you authorise us to use your card for any sums owned to us in connection with your stay. Under certain circumstances (for example, special events, offers and group bookings), we may require payment in full, or payment of a deposit, in advance. No booking is confirmed until any required pre-payment is received by us.

To prevent fraud we will ask that a credit/debit card is presented at check-in for pre-authorisation.

Charges

The prices displayed on our website and elsewhere include VAT at the prevailing rate. VAT will be payable on all goods and services received at the prevailing rate applicable at the time of stay or consumption.

Proof of Identity

For security and fraud-prevention, we may ask you to confirm your identity at check-in with a passport, driving licence and/or valid credit or debit card. For guests travelling from outside the UK and Ireland, we will require your passport/identity card details at the time of check in, and these details will be kept for at least 12 months and may be disclosed to relevant authorities if required by law in connection with the prevention or investigation of crime.

Check In and Check Out

Unless otherwise specified by us, your room will normally be available from 2pm on the scheduled day of arrival. Unless prior arrangements have been agreed by us, we would request that you check in no later than 10pm. On your day of departure, we would ask that you vacate your room by 11am. Late check-out after this time will be by arrangement, subject to availability, subject to charge, and at the discretion of the hotel.

Settlement of Accounts

We will normally take payment for your accommodation charges on the day of check-in, unless already pre-paid. We accept Mastercard and Visa credit and debit cards & American Express. We do not accept cash or cheques.

We will take a swipe of your credit or debit card at check-in for pre-authorisation purposes. We reserve the right to pre-authorise for your anticipated incidentals for the duration of your stay.

If the costs of your incidentals exceed the authorisation taken at check-in, we reserve the right to request further authorisation. All outstanding charges must be paid for in full on check-out from the Hotel. If you are staying with us for multiple nights, we may ask you to make for any accrued charges on a more frequent basis during your stay.

Cancellation Policy

We have a 24-hour cancellation policy. In the event of non-arrival, or cancellation made after 2pm the day prior to your booked arrival date, a charge equivalent to the rate booked for the first night of your stay will be charged to your credit/debit card. Pre-paid rates (for example, advance booking rates, group rates, events and special occasions) are non-refundable unless specified otherwise. We strongly advise that you take out suitable travel insurance to cover you for cancellation or curtailment.

Cancellation by Us

In the very unlikely event that we need to cancel your booking, we will provide you with a full refund of any pre-payment, but shall have no further liability to you arising from such a cancellation.

Room Types

Your booking is for a category of room within the hotel, and there is no guarantee of a specific room. If you have indicated a preference for a particular room we will use reasonable efforts to honour this preference, but without guarantee. In the unlikely event that we should need to allocate you to a lower grade room than that which was booked, we will adjust your rate accordingly but shall have no further liability to you arising from such a downgrade.

Damage

We reserve the right, and you hereby authorise us, to charge your credit or debit card for any damage incurred to your room or the hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

Accessibility

If you have any specific accessibility requirements due to reduced mobility, please contact us at the time of booking to discuss your requirements and room suitability.

Allergens

We are pleased to cater for special dietary requirements with advance notice. Please speak to a member of our team if you need additional information on any of the ingredients we use.

Parking

We are pleased to offer free car parking for the duration of your stay when you book your room directly with us, over the phone or via our own website.

Parking is free to non-residents while using our bar or restaurant.

Parking is subject to availability and we request that all vehicles are parked in a marked space. In the event the hotels car park apay & display car park is available to the rear of the hotel and guests are liable to make payment for this on-site and ensure the ticket is displayed in accordance with the car park signage.

Lost Property

Lost property will be kept for 28 days. If you believe that you have left anything at the hotel, please call us as soon as possible and we will do our best to help. We reserve the right to charge for postage and packing in returning items of lost property, and an administration fee at our discretion. We are unable to accept liability for loss or damage to any items left at the hotel. Lost property of negligible value may be disposed of prior to expiry of the 28 day period, at the hotel’s discretion.

Events at the Hotel

Please be aware that on various dates we may host weddings, events and parties at the hotel, which you may feel would be an intrusion on your break. Please contact us directly in advance of your stay if you have any concerns in this regard.

Conduct

Our guests are requested to conduct themselves appropriately at all times while on the hotel premises, and to comply with any reasonable request by a member of a staff. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services and/or remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

Smoking

By law, smoking is not permitted in any part of the hotel.

Children

Children are very welcome at the hotel. All children (a child being a person under 16 years of age) must be accompanied by an adult and supervised by an adult at all times. Cots and extra beds can be provided, subject to availability, advance booking and additional charges. Please discuss your requirements with us at the time of booking.

Pets

Animals are not permitted in the hotel, bar or restaurant, with the exception of guide dogs or registered service dogs. We reserve the right to charge for any damage to hotel property caused by your dog.

Privacy and Personal Information

We reserve the right to record telephone calls in order to improve the service we offer. CCTV is in operation in public areas of the hotel for safety and security purposes. We undertake to guard any personal details with which you provide us, and we will not pass on any information about you to any third party without your permission (with the exception of fulfilling a request from an approved authority for the purposes of crime prevention or detection).

Force Majeure

We accept no liability where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Limitation of Liability

We will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 or any other applicable law. We will not be liable for any indirect or consequential loss, or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise).

Applicability

The above terms of conditions apply to general accommodation bookings. Alternative terms and conditions may apply to special events and functions.

Gift Vouchers

All our gift vouchers feature a unique voucher number, may only be redeemed once, may not be exchanged for cash, or replaced if lost. Gift Vouchers are non-transferable and non-refundable. The gift voucher must be presented upon arrival when redeeming the voucher. No photocopies will be accepted. Advance bookings may be necessary. Cancellation of a booking with less than 72 hours before the day of arrival will render the voucher null and void. Vouchers are valid for 12 months from date of purchase unless stated.

The Hotel asks Clients to be aware that these conditions apply to all contracts for the provision of goods and services for weddings and events.

MAKING A RESERVATION

When a date has been decided upon and the Client wishes to make a booking, telephone to check the date is available and make a provisional reservation. Please note minimum and maximum guest numbers apply for particular suites.

CONFIRMATION

A letter of confirmation together with a deposit of £500.00 is required within 14 days of making a provisional booking. Reservations will be treated as provisional until written confirmation and a deposit is received by the Hotel. The Hotel will acknowledge receipt of confirmation and deposit in writing.

RELEASE

In the event that the booking confirmation and/or deposit are not received within 14 days the hotel will automatically release the provisional booking and all associated reservations. The hotel reserves the right to amend or adjust the quotation for any subsequent enquiry.

FINAL INFORMATION

Weddings; The Hotel will contact the Client approximately 3 months (90 days) prior to the event. The Client will be invited into the Hotel to discuss their requirements including menus & timings. The Hotel will send out written confirmation of the discussion and details given during the appointment in full to the Client including the breakdown of charges. The Hotel requires final numbers 42 days prior to the date of the event. At this time a seating plan if required should be provided to the hotel which specifies guest names, the ages of children and infants attending and any special dietary requirements.Other Events: The Hotel will contact the Client approximately 2 months (60 days) prior to the event. The Client will be invited into the Hotel to discuss their requirements including menus & timings. The Hotel will send out written confirmation of the discussion and details given during the appointment in full to the Client including the breakdown of charges. The Hotel requires final numbers 28 days prior to the date of the event. At this time a seating plan if required should be provided to the hotel which specifies guest names, the ages of children and infants attending and any special dietary requirements.

FINAL NUMBERS

All final numbers are to include the Bride(s) and Groom(s) if applicable. Final numbers are required 28 days prior to the wedding. For evening receptions & other events a minimum of 80% of the guests expected must be catered for.

DEPOSITS AND PAYMENTS

A non-refundable deposit of £500.00 secures the reservation and is required within 14 days of a provisional booking being made. Final balance payments are required not less than 28 days prior to the event. For weddings and events of total expected expenditure less than £500 a 25% deposit is required within 14 days of a provision booking being made, and final balance not less than 28 days prior to the event. For weddings and events booked within 28 days of the event date the deposit is due immediately on confirmation and full balance not less than 10 days prior to arrival. We do accept payments by instalments providing all deadlines are met. All deposits and payments relating to external suppliers are non- refundable.

CANCELLATION

Cancellation will only be accepted once the Hotel has received written notification. Cancellation will result in the loss of any and all monies paid. The Hotel will use all reasonable efforts to re-sell the date, but this cannot be guaranteed, especially if cancellation takes place shortly before the event date. To guard against a loss of revenue claim from the Hotel in the event of cancellation, the Hotel strongly recommends that the Client take out Wedding Day insurance.

MENUS

The Hotel reserves the right to make an amendment to these prices should any immediate increase in inflationary food costs arise or there are changes on the level of duty or VAT. The Head Chef may occasionally substitute certain items from within the finger buffet menu. Children’s meals are 50% of the adult price / infant meals are complimentary. Infant ages are up to 2 years / children are 3 years up to 11 years. All guests must dine from the same menu with the exception of those with specific dietary requirements. No corkage is permitted. Evening bar times: last orders 11.30pm, the bar closes at midnight; disco finishes 11.45pm, room to be vacated by 00:30. No extension on these times is permitted.

DAMAGE

The Client is responsible to SDI Lion Hotel Limited for any damage caused to allocated rooms, furnishing or equipment therein or to the Hotel generally by any act, default or neglect of the Client or guests of the Client and shall pay to SDI Lion
Hotel on demand the amount required to make good or remedy any such damage. Should any other Hotel guests be affected by disruption compensatory charges may be included. Naked flames, Fireworks and/or confetti cannons are not permitted.

CARDS, GIFTS & DECORATIONS

A designated guest must be nominated as being responsible for all cards and gifts. The Hotel and its staff will not be held liable or deemed responsible for the safe keeping of cards and gifts. Any decorations left will be held until 12:00 noon the following day after which unless collection has been arranged all will be discarded or donated to charity. For practical purposes small items such has table glitter, gemstones etc. can not be held and will be discarded as part of the cleaning process.

FOOD SAFETY

As part of the Hotel’s food management safety procedure, please note that any buffets will be left on display for a maximum of ninety minutes. After this time any remaining food will be removed and disposed of. It is the responsibility of the client to notify the Hotel of any allergies or special dietary requirements of their guests for those attending.

ROOM HIRE

Quotations are based on room hire of one event suite only as named in the contract. Additional rooms for ceremonies, intervals, storage etc. may be chargeable. Room Hire charges for ceremonies do not include the registrar’s fee which is to be organised separately by the bride and groom. For daytime only receptions, the designated function room must be vacated by 6.00pm. Access to the function room for set up is available from 10:00am the morning of the event. Any access prior to this is subject to availability and may be chargeable. It is the client’s responsibility to ensure all external suppliers are aware of set up / set down timings.

EXTERNAL SUPPLIERS

The hotel accepts no liability for any equipment you bring to the hotel, and we ask you to comply with the rules set out in the health and safety at work Act 1974. For any third party contractors visiting the hotel (such as Bands and Entertainers) under your instruction, you must ensure current and adequate ‘public liability insurance’ is in place. Copies of electrical testing certificates and their insurance policies must be made available at the time that the final details are confirmed.

CANCELLATION BY THE HOTEL

In the unlikely event that the hotel has to cancel your booking, you’ll receive back any pre-payments. The hotel will not have any other liability.

The hotel may only cancel if: The hotel or any part of the hotel is closed or becomes unavailable due to events beyond our control. If you, or we become insolvent, or in the case of an individual becoming subject to a bankruptcy petition. The booking, the persons associated with the booking and / or the purpose of the event might damage the reputation of the hotel or company.

EXTERNAL CATERING

As a general rule the food for your event will be provided by the Hotel however we recognise that for specialist ethnic catering or for reason of authenticity you may prefer to employ the services of an external caterer. The use of external caterer must be agreed by the Hotel at the time of booking. If you are proposing to bring food prepared by you or other persons into the Hotel for consumption by yourselves or other persons attending your event, then the Hotel cannot accept responsibility for any injury, losses, damages or other claims of whatsoever nature arising from the food or its consumption and will rely upon you to ensure that the food and its preparation complies with all current Government Acts and legislation and any EEC directives pertaining to outside catering, including ‘’The Health and Safety at Work Act 1974’’ (and relevant codes of practice), ‘’The Food Safety Act 1990’’ and ‘’The Food Safety (General Food Hygiene) regulations 1995’ The hotel will not facilitate storage, heating, cooling or service of any food provided by an external cater.

Worksop Pride Selfie Competition Terms & Conditions

Eligibility: This competition is open to individuals aged 18 or over. Employees of The Lion Hotel, its affiliates, and their immediate families are not eligible to enter.

Entry Requirements: To enter the competition, participants must follow @Lion.Hotel.Worksop on Instagram, take a selfie at Pride, and tag @Lion.Hotel.Worksop in their post. Only entries that meet these criteria will be considered.

Competition Period: The competition opens at 10:00 on the 13th July and closes at 00:00 on the 13th July. Entries submitted after the closing date will not be considered.

Prize: The prize is an overnight stay for two at The Lion Hotel, including dinner, bed, and breakfast. The prize is subject to availability, non-transferable, non-exchangeable, and cannot be redeemed for cash or any other form of compensation.

Winner Selection: The winner will be selected at random from all eligible entries received during the competition period. The decision of the judge(s) is final and no correspondence will be entered into.

Notification: The winner will be notified via Instagram direct message within 7 days of the competition closing date. If the winner does not respond within 3 days of the notification, The Lion Hotel reserves the right to select an alternative winner.

Prize Claim: The winner must claim their prize within 3 days of being notified. The stay must be booked in advance and is subject to availability. The prize must be redeemed by 30th October 2024

Publicity: By entering the competition, participants agree to allow The Lion Hotel to use their name, Instagram handle, and submitted selfie for promotional purposes without additional compensation.

Data Protection: Personal data provided by participants will be used in accordance with The Lion Hotel’s privacy policy and will not be shared with third parties without the entrant's prior consent.

General Conditions: The Lion Hotel reserves the right to cancel, suspend, or amend the competition and these terms and conditions where it becomes necessary to do so. Any changes to the competition will be notified to participants as soon as possible.

Governing Law: This competition and these terms and conditions are governed by the laws of England and any disputes will be subject to the exclusive jurisdiction of the courts of England

By participating in this competition, entrants agree to be bound by these terms and conditions.